Tasks
IBM Support Assistant
IBM Support Assistant (ISA) improves the ability to locate IBM Support, development and educational information through a federated search interface (one search, multiple resources). It provides quick access to the IBM Education Assistant and key product education roadmaps, and simplifies access to the following IBM resources through convenient links:
product home pages
product support pages
product forums or newsgroups
In addition, problems can be submitted to IBM Support by collecting key information, then electronically creating a PMR from within IBM Support Assistant.
IBM Support Assistant includes a support tool framework allowing for the easy installation of support tools associated with different IBM products and a framework for IBM software products to deliver customized self-help information into the different tools within it. The workbench can be customized through the built-in Updater feature to include WAS plug-ins and tools specific to the environment.